Juan E.
Virtual Assistant | Administrative Support | Customer Service & Billing Specialist
(0.0 - 0 avaliações)
Ranking: 26874 | Projetos concluídos: 0 | Recomendações: 0 | Registrado desde: 05/09/2025
Sobre mim:
I’m Juan Esteban Navas, a Virtual and Administrative Assistant with 3+ years of professional experience (2021 – present) in customer support, administrative assistance, metrics management, and logistics. I’m currently studying Business Administration at Universidad Externado de Colombia, which strengthens my ability to support clients with strategic project development and logistics. I also hold a Virtual Assistance certificate, which validates my technical and organizational skills.
My background includes progressing from agent to supervisor in Apple, where I led teams, handled complex customer inquiries (including billing issues), managed reports in spreadsheets, coordinated schedules, and ensured accurate payroll adjustments. I’m highly organized, detail-oriented, and a bilingual communicator (ES/EN).
?How I can help you:
- Inbox and calendar management, meeting coordination, reminders.
- Booking (as a booker): travel, flights, hotels, activities, and events.
- Reports and dashboards in Google Sheets/Excel (filters, formulas, expense tracking).
- Basic invoicing, payments follow-up, and simple reconciliations.
- Customer support and escalations (including billing cases).
- Event/project logistics: itineraries, vendor coordination, end-to-end organization.
- Documentation and SOPs for streamlined workflows.
- Administrative mindset that brings clarity, order, and actionable solutions to projects.
??Tools:
- Office suite: Google Workspace (Docs, Sheets, Gmail, Calendar, Drive), Microsoft Office (Excel, Word, PowerPoint).
- Meetings: Microsoft Teams, Google Meet, Zoom.
- Design & presentations: Canva, Keynote, Adobe Photoshop.
- Project/task management: Trello, Asana, Notion, Calendly.
- Text & editing: Grammarly.
? Languages / Languages:
Spanish (Native): full command of oral and written communication.
English (Professional - C1): fluid communication in work environments, with excellent writing and understanding.
? I handle both languages with precision and professional style, both in conversations and in writing documents, reports and formal emails.
?Virtual & Administrative Assistant with 3+ years of experience in support, billing, and logistics. Business Administration student and certified in Virtual Assistance. I help entrepreneurs and companies stay organized, efficient, and focused on growth.?
My background includes progressing from agent to supervisor in Apple, where I led teams, handled complex customer inquiries (including billing issues), managed reports in spreadsheets, coordinated schedules, and ensured accurate payroll adjustments. I’m highly organized, detail-oriented, and a bilingual communicator (ES/EN).
?How I can help you:
- Inbox and calendar management, meeting coordination, reminders.
- Booking (as a booker): travel, flights, hotels, activities, and events.
- Reports and dashboards in Google Sheets/Excel (filters, formulas, expense tracking).
- Basic invoicing, payments follow-up, and simple reconciliations.
- Customer support and escalations (including billing cases).
- Event/project logistics: itineraries, vendor coordination, end-to-end organization.
- Documentation and SOPs for streamlined workflows.
- Administrative mindset that brings clarity, order, and actionable solutions to projects.
??Tools:
- Office suite: Google Workspace (Docs, Sheets, Gmail, Calendar, Drive), Microsoft Office (Excel, Word, PowerPoint).
- Meetings: Microsoft Teams, Google Meet, Zoom.
- Design & presentations: Canva, Keynote, Adobe Photoshop.
- Project/task management: Trello, Asana, Notion, Calendly.
- Text & editing: Grammarly.
? Languages / Languages:
Spanish (Native): full command of oral and written communication.
English (Professional - C1): fluid communication in work environments, with excellent writing and understanding.
? I handle both languages with precision and professional style, both in conversations and in writing documents, reports and formal emails.
?Virtual & Administrative Assistant with 3+ years of experience in support, billing, and logistics. Business Administration student and certified in Virtual Assistance. I help entrepreneurs and companies stay organized, efficient, and focused on growth.?
Resumo da experiência profissional:
1. Apple
Role: Customer Service Agent & Supervisor.
Responsibilities:
- Assisted U.S. Apple customers with billing inquiries (disputed charges, balance reports, account statements).
- Managed performance reports and data tracking using Numbers, Excel, and Google Sheets.
- Coordinated schedules, monitored attendance, and processed payroll adjustments.
- Handled escalations and ensured customer satisfaction through detailed follow-ups.
- Led a team of agents by providing feedback, training, and performance coaching.
?Key achievement: Reduced billing-related escalations by improving reporting accuracy and team training.
2. Administrative & Support Projects (freelance / personal)
- Logistics management: coordinated itineraries, travel, lodging, and meals for small teams.
- Administrative support: prepared documents, scheduled meetings, managed calendars and reminders.
- Task & project management: used Trello, Asana, and Notion to organize and track workflows.
- Design & presentations: created visual reports and presentations with Canva, Keynote, and Photoshop.
- Accounting & finance management: developed accounting spreadsheets, tracked expenses, created budgets and financial forecasts using Excel, Numbers and Google Sheets.
?Key achievement: Developed Google Sheets dashboards to track expenses and streamline scheduling processes.
Role: Customer Service Agent & Supervisor.
Responsibilities:
- Assisted U.S. Apple customers with billing inquiries (disputed charges, balance reports, account statements).
- Managed performance reports and data tracking using Numbers, Excel, and Google Sheets.
- Coordinated schedules, monitored attendance, and processed payroll adjustments.
- Handled escalations and ensured customer satisfaction through detailed follow-ups.
- Led a team of agents by providing feedback, training, and performance coaching.
?Key achievement: Reduced billing-related escalations by improving reporting accuracy and team training.
2. Administrative & Support Projects (freelance / personal)
- Logistics management: coordinated itineraries, travel, lodging, and meals for small teams.
- Administrative support: prepared documents, scheduled meetings, managed calendars and reminders.
- Task & project management: used Trello, Asana, and Notion to organize and track workflows.
- Design & presentations: created visual reports and presentations with Canva, Keynote, and Photoshop.
- Accounting & finance management: developed accounting spreadsheets, tracked expenses, created budgets and financial forecasts using Excel, Numbers and Google Sheets.
?Key achievement: Developed Google Sheets dashboards to track expenses and streamline scheduling processes.
Habilidades:
- Administração Acadêmica
- Adobe Photoshop
- Análise de Dados
- Apple Developer
- Call Center
- Consultoria
- Google Apps
- Helpdesk
- Microsoft Office
Áreas de interesse:
- Assistente Virtual
- Entrada de Dados
- Arquitetura
- Análise de Dados & Estatística
- Copywriting
