Sobre mim:
Hello. My name is Marcus Winicius, and I am reaching out to express my strong interest in an open opportunity in the IT sector. With a robust background in IT Support and a passion for technology, I am eager to explore how my skills and experiences can align with the needs of your esteemed organization.
My expertise with 8+ years providing technical support and assistance to users/clients across various sectors, including sales, industry, and healthcare, throughout the deployment process, as well as in maintaining hardware and software, can be aligning with the needs of your company. In my current role as a Specialist Consultant in Systems and IT Support at MA Technology and Services, for example, I have not only gained valuable experience in responding to IT requests and incidents in a timely and efficient manner, whilst adhering to defined SLA timeframes, but I've also been refining my user support, maintenance and training skills.
I am Brazilian, with Portuguese as my native language, and I am currently residing in Brazil. However, I recently passed the International ESOL General SELT examination (English Test) at the B1 level successfully. Consequently, I have become eager to apply my problem-solving skills and passion for digital transformation in a dynamic, international role.
Warmest regards,
Marcus W
My expertise with 8+ years providing technical support and assistance to users/clients across various sectors, including sales, industry, and healthcare, throughout the deployment process, as well as in maintaining hardware and software, can be aligning with the needs of your company. In my current role as a Specialist Consultant in Systems and IT Support at MA Technology and Services, for example, I have not only gained valuable experience in responding to IT requests and incidents in a timely and efficient manner, whilst adhering to defined SLA timeframes, but I've also been refining my user support, maintenance and training skills.
I am Brazilian, with Portuguese as my native language, and I am currently residing in Brazil. However, I recently passed the International ESOL General SELT examination (English Test) at the B1 level successfully. Consequently, I have become eager to apply my problem-solving skills and passion for digital transformation in a dynamic, international role.
Warmest regards,
Marcus W
Resumo da experiência profissional:
A seasoned Specialist Consultant in Systems and Technical Support in IT, I have a distinguished history of contributing to the healthcare sector through technological advancements. With over six years of experience, my expertise spans a wide range of responsibilities, from analyzing and implementing hospital systems to providing advanced technical support for IT infrastructures. My role has necessitated a deep dive into various facets of IT consultancy, including project management, customer support, and business development, primarily aimed at enhancing healthcare provision.
My journey in the field began with a foundational role where I was immersed in IT operations within a hospital setting, laying the groundwork for my skills in technical support, network maintenance, and system deployment. This role was crucial in honing my problem-solving abilities and understanding the intricate relationship between technology and healthcare operations. Subsequently, I evolved into more strategic positions, focusing on the deployment of hospital management systems and contributing to significant projects that aimed to improve patient care through technological innovation. These experiences have equipped me with profound knowledge in hospital systems, alongside developing my project management and communication skills.
Throughout my career, I have dedicated myself to operational excellence and efficiency, ensuring that the solutions implemented not only address immediate needs but also support long-term sustainability and growth of healthcare institutions. My comprehensive skill set includes IT technical support, remote user support, and a robust understanding of hospital management systems, all underpinned by a commitment to transforming healthcare through technology.
My journey in the field began with a foundational role where I was immersed in IT operations within a hospital setting, laying the groundwork for my skills in technical support, network maintenance, and system deployment. This role was crucial in honing my problem-solving abilities and understanding the intricate relationship between technology and healthcare operations. Subsequently, I evolved into more strategic positions, focusing on the deployment of hospital management systems and contributing to significant projects that aimed to improve patient care through technological innovation. These experiences have equipped me with profound knowledge in hospital systems, alongside developing my project management and communication skills.
Throughout my career, I have dedicated myself to operational excellence and efficiency, ensuring that the solutions implemented not only address immediate needs but also support long-term sustainability and growth of healthcare institutions. My comprehensive skill set includes IT technical support, remote user support, and a robust understanding of hospital management systems, all underpinned by a commitment to transforming healthcare through technology.
Habilidades:
- Atendimento ao Cliente
- Suporte Desktop
- Suporte Técnico
Áreas de interesse:
- Inglês
- Atendimento ao Consumidor
- Assistente Virtual
- Entrada de Dados
- Suporte Técnico
